Exchange & Return Policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our Exchange & Return Policy carefully before placing an order.
1. Exchange Policy
We offer exchanges for eligible products under the following conditions:
The exchange request must be made within 7 days of receiving the order.
The product must be unused, unwashed, and in original packaging with tags intact.
Products damaged due to misuse, washing, or normal wear are not eligible for exchange.
Customers must provide proof of purchase or order number.
2. Return Policy
Returns are accepted only in the following cases:
Wrong item delivered
Damaged or defective product received
Missing items in the order
To request a return, contact our support team within 48 hours of delivery with clear pictures of the issue.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
Sale or discounted items
Customized or personalized products
Used or washed items
Products without original packaging or tags
4. Exchange Process
To request an exchange:
Contact our customer support team.
Share your order number and reason for exchange.
Our team will guide you through the process.
Once approved, the replacement item will be dispatched.
5. Shipping Charges
Customers may be responsible for exchange shipping charges unless the mistake is from our side.
In case of defective or incorrect products, we will cover the shipping cost.
6. Refund Policy
Refunds are only issued when:
The ordered item is unavailable
A replacement cannot be arranged
Payment was charged incorrectly
Approved refunds will be processed within 7–14 business days.
7. Order Cancellation
Orders can be canceled before dispatch. Once the order has been shipped, cancellation may not be possible.
8. Contact Us
For exchange or return requests, contact us: